All credit claims must be received within 48 hours of the delivery date.
If your claim is for damaged or faulty goods and is over £25, please also email supporting photos to: finance@ivylinegb.co.uk

  Product Code
  Cost Price Paid (£)
  Reason Code
  Details of Damage/Fault
(If more lines are required please submit this form and fill out a second Credit Request Form)

Reason Codes

1.  Arrived damaged

2.  Damaged once unpacked

3.  Damaged other (please describe)

4.  Short delivery

5.  Arrived late

6.  Faulty product

7.  Wrong colour/size

8.  Invoiced but not delivered

9.  Other reason